Amitabh Sharma, Hospitality Jamaica Senior Writer A call to the Hilton Kingston hotel gives you a fair chance of being greeted by the pleasant voice of Patrick Lewis. "I love to be the first point of contact, it comes naturally," declared Lewis, telecommunications agent at the hotel. He said that he views this position with pride and takes it seriously. "There is no room for complacency," he said, "Guests can smell service from a zillion miles." Lewis, who joined Hilton Kingston in December 2005, displays the same zeal and professionalism five years down the line. He attributes this attitude to the high standards that were expected of him by his parents when he was growing up. "My parents were instrumental in instilling values of honesty, integrity and best practices, which help me till today," the 37-year-old Lewis recalled. He grew up in Portmore, St Catherine, where he attended Independence City All-Age and then went to Kingston Techni